On-site tour brings home importance of consumers’ input

Consumer group members view their own input into the new hospital building on a November site tour.

Members of the Westmead Redevelopment consumers group have been back on-site to continue their vital role – and to receive our thanks for their ongoing commitment.

The consumers viewed the latest construction work during a tour of the new hospital building before sitting down to close the feedback loop on their input into way-finding at the two emergency departments and increased engagement within the plans for a refurbished aged care unit.

Discussions included carer expectations and considerations for the new Behaviour Management Unit (BMU) plus signage on approach to the new children’s and adult’s emergency departments.

Key points and questions around the signage included:

  • The terms used in the signs

  • Distance of signs along the new plaza

  • Addition of arrows on plaza approach

Redevelopment director of Redesign and Transformation Carla Edwards said the site visit helped to bring home to members the group’s impact on the project.

“The on-site walk enabled our consumers a great chance to be right in the places they have assisted by their input,” Carla said.

“Consumers are a key part of our planning and design process.”

Over the past few years, consumers have participated in a number of project user groups (PUGs) and focus group discussions. These groups influence the planning and design of the new central acute services building, the refurbished areas inside Westmead Hospital and healthcare services undergoing redesign processes.

Related information

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